In either scenario your return issue will be closed within 14 days of our receiving of the return package from you. If however the return is found not eligible for refund, we will courier the same back to you. International returns initiated due to refusal to pay duties and taxes will be subject to a 25 restocking fee which will be deducted from the refund amount. Merchandise must be unworn with the original tags attached and in original packaging (where applicable). Once approved as an eligible return, we will issue your refund (Bank Transfer) or store credit (as the case may be) of the appropriate amount within 7-10 days. Returns must be postmarked and mailed within 30 days from receipt of merchandise. In such cases, MNML Lifestyle will do its best to repair or replace the item under our extensive one-year Warranty (applicable only on watches). What if you notice a mechanical problem after the watch or jewellery item has been sized and/or worn? ![]() Once it is worn or sized or the tags/factory tape has been removed, MNML Lifestyle will not accept the returned item. If your answer to either question is “no” then the watch or jewellery item must be repackaged immediately in order to be eligible for a return. Is it the same product that you ordered?.Before removing any tags/factory tape and before wearing it, ask yourself the following questions: To ensure a smooth return process, please inspect your watch or jewellery item as soon as it arrives. You can use the box the items arrived in or another box if you prefer Pack all the returned items, along with a print off of your confirmation of purchase email, and a note specifying your RMA number securely in a box. Currently you are responsible for returning your item to us, this will be changed very soon offering free returns to all of our customers.įirstly, Raise a return request from here In the un-likely circumstance you are not content with your purchase you may return the parcel to us in secure and protected packaging for a refund or exchange within the above guidelines. MNML Lifestyle OFFER A HASSLE FREE RETURNS POLICYĪny new item can be returned for a full refund, store credit or exchange within 14 days of delivery subject to our terms and exchange of items will delivered in 7-10 working days We appreciate if you inform us as soon as possible in case you do not want an order, so that we do not dispatch the order and save on the courier cost and the effort. Once your Freight Forwarder receives your package, they’ll box it up with any other orders that they may have for you and send them to your address in Europe.If unfortunately you have to cancel an order, please do so within 12 hours of placing the order by contacting us at by logging into your MNML Lifestyle account. ![]() When you’re filling in the delivery details on your online order, you’ll enter the address given to you by your Freight Forwarder. ![]() ![]() Buy Your Product(S) From the Mnml Online Store So, when you want to order restricted items from the Mnml store, you simply enter the address MyUS provided and get your packages shipped there. We’ve been a long time customer of MyUS, and we’ve never had any issues with their service. Why do we think MyUS is the best? It’s because they’re reliable, don’t charge a bunch of taxes, and offer affordable rates. MyUS is one of the best freight forwarders available – and it’s our favorite. When you sign up to use their services, they will allocate you a USA address that you can send your US-based deliveries too. This isn’t widely known, but there are businesses in the USA which have been set up purely to assist consumers with their international shopping.
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